This website is operated by Paws of Cheshire. Throughout the site, the terms “we”, “us” and “our” refer to Paws of Cheshire. Paws of Cheshire offers this website. Including all information, tools and services available from this site to you.

You engage in our service when you visit our site and you purchase something from us, you engage in our “Service”.  Therefore, you agree to be bound by the following terms and conditions.

Our Terms of Service

These Terms of Service apply to all users of the site, including users who are browsers, vendors, customers, merchants, and or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement. You may not access the website or use any services.

Where these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Features and Tools.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. Paws Of Cheshire reserve the right to update, change or replace any part of these Terms of Service by posting updates / changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Siteground. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province of residence. That  you have also given us your consent, to allow any of your minor dependants to use this site.

Our customers including yourself, may not use our products for any illegal or unauthorised purpose. You may not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Do not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


Rights are reserved to refuse service to anyone for any reason at any time.

Please understand that your content, may be transferred over various networks. These changes are made to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service. Any contact on the website through which our service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only, therefore, they will not limit or otherwise affect these Terms.


We’re not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only.  Therefore, it should not be relied upon or used as the sole basis for making decisions.

Any reliance on the material on this site is at your own risk.


Historical information

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. Therefore, we reserve the right to change the contents of this site at any time, we have no obligation to update any information on our site.

You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We’ll reserve the right at any time to modify or discontinue the Service without notice at any time. Therefore, we shall not be liable to you or to any third-party for any modification. This is to include, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. However, we may have limited quantities. Products / Services are subject to return or exchange, only according to our Return Policy.
We’ve made every effort to display the colours and images of our products, that appear at the store accurately.

Paws Of Cheshire cannot guarantee that your computer monitor’s display of any colour will be accurate.

Limitations of sales

We’ll reserve the right, but are not obliged, to limit the sales of our products or Services to any person. Including any geographic region or jurisdiction. We therefore, reserve the right to limit the amount of products or services that we offer.

We shall reserve the right

All descriptions of products or product pricing, are subject to change at anytime without notice. We reserve the right to discontinue any product at any time.

Paws Of Cheshire do not warrant that the quality of any products, services, information, or other material will meet your expectations. Or that any errors in the Service will be corrected.


We’ve the right to refuse any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person. These restrictions may include orders placed by or under the same customer account, address or the same credit card.


In the event that we make a change to or cancel an order. We may attempt to notify you using contact information provided at the time the order was made. Paws Of Cheshire, reserve the right to limit or prohibit orders that, appear to be placed by dealers, re-sellers or distributors.

Information you provide

You agree to provide current, complete and accurate account information for all purchases made at our store. You agree to promptly update your account and other information. This information, including your email address and credit card numbers and expiration dates should be updated, so that we can complete your transactions and contact you as needed.


You’ll have access to third-party tools over which we neither monitor nor have any control or input.
Acknowledge that we provide access to such tools as available, without any warranties or representations. Tools which may be in any condition and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided.

New Services

In the future, we may offer new services and or features through the website. Such new features and or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy. Our company does not warrant, and therefore, will not have any liability or responsibility for any third-party materials or websites.

Third party and liabilities

Any harm or damages related to the purchase or use of goods, services, resources, or content shall not be our liability. Consequently, we are not liable for any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices. Make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions, or without a request from us you send creative ideas, suggestions or other materials. In doing so, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and translate any of this. We are and shall be under no obligation to maintain any comments in confidence.


Unlawful activity

There is no obligation from us, to monitor, edit or remove content that is deemed unlawful. Including offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You are solely responsible

You agree that your comments will not violate any right of any third-party.  Whether copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful.

They shall not contain any computer virus, or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us, as to the origin of any comments.


You’re solely responsible for any comments you make and their accuracy. Our company take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product or service descriptions. Including that of pricing, promotions, offers, product shipping charges, transit times and availability.

We’ll reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate. We shall do this at any time without prior notice (including after you have submitted your order).


Our company undertake no obligation to update, amend or clarify information in the Service or on any related website. Including without limitation, pricing information, except as required by law.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) perhaps to solicit others to perform or participate in any unlawful acts; (c) or to violate any international, federal, provincial or state regulations. Including rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

You must not: (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; further action will be taken as a result.
Do not:

Upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; to collect or track the personal information of others;  to spam, phish, pretext, spider, crawl, or scrape; for any obscene or immoral purpose; or to interfere with the security features of the Service or any related website, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Next working day delivery for live or frozen foods is only available to UK Mainland addresses and only where stated. (Does not include Scottish Highlands). Special Order items state an estimated delivery date next to each product, these are a guide only.
Please do not order frozen foods if you do not live in the UK mainland, shipping time would take too long. As a result of shipping time, we cannot guarantee that your food will arrive frozen.

We will not accept responsibility

We will not accept responsibility for any orders for frozen foods outside UK mainland. Therefore we’ll be unable to give refunds in the circumstances of foods not intact or arriving thawed.

Shipping time frame

While we typically ship orders within 48 hours after purchase, Unfortunately we are unable to guarantee that orders will arrive on their estimated date. This will depend on the postal service.
Unless the item is live or frozen food, we use a 7-14 day delivery as our standard service. This service is due to some products being special delivery items from our distributors. This enables us to give you a more varied range of products, unfortunately delays do sometimes occur.

If your order is delayed, you can contact us for further information.

Live Food/insects

Live food orders are delivered direct from the breeder Monday to Thursday to ensure food arrives fresh. Order before 10:30am for up to 24hour dispatch on live foods. Live foods usually arrive on the next working day after the item is sent.
During exceptionally cold weather, the supplier may temporarily withhold orders to ensure food arrives alive.
Frozen Foods are dispatched within 24 hours when ordered before 10:30 am Monday to Thursday on a next working day delivery service.

We accept no liability should delivery be attempted and not received by the customer, which negatively affects the products quality on final receipt.


Goods must be signed for upon delivery

Any damages/shortages must be reported to us within 24hours.
Most orders are available to be tracked online.
In the instance of bank holidays and public holidays it is your responsibility to check when delivery restrictions or dates apply. If you place an order at such times, there will be delays as they do not class as working days.
For locations outside the UK, or if you are unsure about delivery charges please contact us.

Liabilities for Postal items

We accept no liabilities for any loss caused or by damaged or faulty items, delay in dispatch or by postal services.
In the unlikely event of a delivery not arriving on time, (U.K. mainland) any extra delivery charge will be refunded.
Courier services will usually attempt to deliver your items of purchase on two separate occasions. However, if a delivery cannot be made, the items would have to be returned to the postal depot for your collection.


Paws Of Cheshire do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time / cancel the service at any time, without notice to you.


Ultimately, you agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service provided ‘as is’ and ‘as available’ for your use.

Liabilities to Paws Of Cheshire

In no case shall Paws of Cheshire, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licencors be liable. This is for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. Including, without limitation lost profits.

Lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise. This will include liabilities arising from your use of any of the services or any products procured using our service.

Including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service. Any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Paws of Cheshire and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable. Such provision shall nonetheless, be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations of the parties incurred prior to the termination date shall survive the termination of this agreement.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services.


If in our sole judgement we suspect that you have failed, to comply with any term or provision of these Terms of Service. We also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise any right or provision of these Terms of Service won’t constitute a waiver.

These Terms of Service and any policies or operating rules posted by us on this site. Or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service. Superseding any prior or contemporaneous agreements, communications and proposals.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


Our Terms of Service and any separate agreements, whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.


You can review the most current version of the Terms of Service at any time at this page.

We’ll reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service. We will do this by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes. Your continued use of our website or the Service, following the posting of any changes to these Terms of Service constitutes acceptance of those changes.